Hotels, Restaurant, and Hospitality
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Guest CRM & Loyalty Program
Kelola profil tamu, segmentasi, kampanye, dan program loyalti berbasis poin/tiers lintas properti.
↑ RepeatKunjungan ulang meningkat
↑ Spend/StayCross/upsell efektif
↑ NPSKepuasan tamu naik
Standard Features
Guest Profiles & 360°
Preferensi, histori, consent.
Segmentation & Offers
Rules & personalization.
Loyalty Tiers & Points
Earn/burn, benefits, expiry.
Campaigns & Journeys
Email/WA, triggers, A/B.
Feedback & NPS
Survei & tindakan.
Consent & Privacy
GDPR-like controls.
Reporting
CLV, retention, cohort.
Integration
PMS, POS, booking engine.
Business Benefits
Kedekatan Pelanggan
Komunikasi relevan & tepat waktu.
Nilai Tinggi
Program loyalti mendorong spend.
Kepatuhan Privasi
Consent & preferensi terkelola.
Transparansi
Kinerja kampanye terukur.
Ekosistem
Data tamu konsisten lintas sistem.
Technology & Integration
CRM/ESP
REST APIs
Consent/Privacy
Loyalty Engine
Analytics/BI
What You Get
Skema profil & segmentasi
Template kampanye
Program tier & poin
Dashboard CLV/retensi
Integrasi PMS/POS
Pilot & training
Maintenance tahunan + CR
Ready to customize
Bangun hubungan tamu yang personal & berkelanjutan.
Sebutkan segmen & benefit — kami siapkan kampanye, loyalti, dan integrasi.
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