Outbound referral creation
Generate referrals with clinical summary, diagnosis, procedures, and required supporting attachments readiness.
Inter-facility referral connectivity
Rayterton Referral & e-Rujuk Integration
A referral management and interoperability layer for inbound and outbound referrals. Support structured referral requests, clinical summaries, attachments, specialty triage, appointment coordination, and referral status tracking. Enable eRujuk integration readiness with audit logs, validation rules, and operational dashboards to reduce rejection and delays.
Request Referral Demo
Share your referral pathways and integration scope, we will prepare a tailored prototype
Operational outcomes
Faster Referrals
Triage to arrival
- Reduced referral rejection and delays
- Better specialty triage and scheduling
- Higher continuity of care across facilities
- Strong audit trails for interoperability
Referral workflows
Inbound and Outbound Referral Management
Manage referral creation, coordination, triage, and confirmations with structured referral data, clinical summaries, and scheduling handoffs.
Inbound referral intake
Receive and review inbound referrals with triage classification and scheduling coordination.
Specialty triage and routing
Route referrals to the right specialty and provider team, with priority flags and triage notes.
Attachment and document handling
Attach lab results, imaging reports, discharge summaries, and referral letters with governance logs.
Referral acceptance and confirmation
Accept, reject, or request more info with reasons and notification workflows readiness.
Referral status timeline
Track statuses from requested, accepted, scheduled, arrived, treated, to closed with audit history.
Scheduling coordination
Appointment Coordination and Capacity Visibility
Coordinate referral appointments, align capacity, and ensure patients receive the right slot with minimal friction.
Capacity aware referrals
Provide capacity visibility readiness by specialty and clinic, enabling faster confirmations and fewer rejected referrals.
Connected to appointment and queue
Convert accepted referrals into scheduled appointments and queue tokens, and notify patients with clear instructions.
Slot search by specialty
Find available slots by specialty, clinic, and doctor with schedule rules and priority handling readiness.
Referral appointment booking
Book referral appointments with pre-visit requirements and confirmation workflows.
Pre-visit checklist readiness
Checklist for documents, labs, and imaging required before arrival to reduce delays.
Notifications readiness
Notify patients and referring facilities for confirmations, changes, and missing requirements.
Care handover summary
Structured handover summary from referring facility to receiving team to ensure clinical continuity.
Referral closure and feedback
Close referral with outcomes, clinical notes, and feedback back to the referring facility readiness.
Integration readiness
eRujuk Integration Readiness and Validation
Support structured data mapping, validations, and operational monitoring for integration channels. Track all requests and responses with full logs and retry controls readiness.
Integration controls
- Data mapping and validation rules readiness for required fields.
- Request and response logs with correlation IDs and timestamps.
- Retry queue and exception handling for failed submissions.
Operational monitoring
- Integration health dashboard and error categories by facility.
- SLA monitoring for response times and acceptance rates.
- Audit ready trails for compliance and governance.
Analytics
Referral Network Analytics and Performance
Analyze referral flows, acceptance rates, delays, and specialty demand to improve capacity planning and service quality.
Referral volume by source
Referral volume by referring facility, region, specialty, and time period with trend views.
Acceptance and rejection analysis
Acceptance rates, rejection reasons, and improvement actions by specialty and facility.
Delay and SLA monitoring
Track delays from request to confirmation and from confirmation to arrival.
Capacity and demand insight
Demand signals by specialty and clinic for better schedule and staffing planning readiness.
Network performance scorecard
Scorecards for referral sources and receiving units, with actionable insights.
Export and BI readiness
Export referral KPIs to enterprise dashboards and management reporting.