Online registration
New patient registration, profile updates, identity verification readiness, and consent capture.
Self service, engagement, and continuity
Rayterton Patient Portal & Mobile App
A patient engagement platform for self-service registration, appointment booking, digital queue, telemedicine access, visit history, lab and radiology results viewing readiness, prescriptions, billing and payments, insurance status tracking, and secure messaging. Deliver a consistent experience across web portal and mobile apps with integrated workflows.
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Share your patient journey goals and services, we will prepare a tailored prototype
Operational outcomes
Patient Experience
Self service
- Reduced registration and cashier queues
- Higher appointment adherence and retention
- Better access to results and instructions
- Improved engagement and follow ups
Self service
Registration, Booking, and Digital Queue
Give patients control of their journey from registration to arrival, with clear scheduling, reminders, and queue visibility.
Appointment booking
Book by specialty, doctor, and time slot with rescheduling rules and reminders readiness.
Digital queue and ETA
View queue position, estimated time, and arrival guidance to reduce waiting uncertainty.
Telemedicine entry point
Join video consultations directly from the app with pre-consult readiness checks.
Reminders and notifications
Appointment reminders, queue alerts, medication reminders readiness, and follow up prompts.
Family and dependent management
Manage multiple family members, guardianship rules readiness, and shared booking flows.
Records access
Visit History, Results, and Prescriptions
Provide access to visit summaries, lab and radiology results, prescriptions, and care instructions with strong privacy and consent controls.
Patient friendly clinical summaries
Visit summaries, diagnosis, treatment plans, and follow up instructions in a clear format. Encourage adherence and reduce repeat questions.
Privacy and governance controls
Consent management, access control readiness, and audit logs for every record access and download.
Visit and admission history
Timeline view of outpatient visits, ED visits, and inpatient admissions with key outcomes.
Lab results viewing readiness
View lab results with reference ranges and trend readiness, including downloadable reports.
Radiology results viewing readiness
View radiology reports and images access readiness, with secure sharing controls.
Prescription history
Medication history, dosing instructions, and refill request readiness linked to pharmacy workflows.
Allergy and problem list readiness
Show patient allergies and chronic conditions with clinician verified flags.
Secure messaging readiness
Patient to provider messaging with response routing, templates, and audit logs.
Billing and claims
Billing, Payments, and Claim Status
Enable transparent billing and simple payments, while giving patients visibility into insurance eligibility and claim progress.
Payments and receipts
- View bills by visit and admission with itemized breakdown readiness.
- Online payments readiness for transfer, QR, e-wallet, and card.
- Download receipts and invoices with audit trails.
Insurance visibility
- BPJS and private insurance eligibility status readiness.
- Claim status tracking: submitted, queried, approved, paid.
- Notifications for missing documents and claim updates readiness.
Engagement
Notifications, Follow Ups, and Health Programs
Improve patient adherence with reminders, education content, and follow up workflows tied to clinical care.
Follow up scheduling
Create follow ups from visit plans and allow patients to book recommended slots easily.
Medication and care reminders
Medication reminders readiness, care plan tasks, and post procedure instructions.
Education content library
Health education articles and discharge instructions with personalization readiness.
Vaccination and screening programs readiness
Program reminders for vaccines, maternal care, chronic disease checks, and preventive screenings.
Feedback and satisfaction
Patient feedback forms and satisfaction dashboards readiness for quality improvement.
Privacy, consent, and audit logs
Consent management and complete audit trails for message delivery and record access.