Standardized queue rules
Configure queue rules by clinic, doctor, service type, and priority. Support triage and special lanes such as elderly, maternity, or insurance requirements.
Scheduling and Queue Control
Rayterton Appointment & Queue Management
An omnichannel scheduling and queue platform for hospitals and clinics. Manage doctor schedules, appointment slots, walk in queues, triage priority, counter routing, and real time waiting time visibility. Designed to reduce congestion, improve service SLA, and create a smoother patient experience.
Request Appointment Demo
Share your clinic list, doctor schedules, and daily volumes, we will prepare a tailored prototype
Operational outcomes
Flow Visibility
OP, triage, counters
- Reduced waiting time and crowding
- Better doctor utilization per session
- Lower no show with reminders
- Clear audit trail for queue events
Unified patient access
One Entry Point for Appointments and Walk Ins
Combine scheduled visits and walk in queues in one control layer. This keeps the clinic flow consistent, avoids double booking, and gives staff real time visibility on arrival, status, and room workload.
Connected to registration and EMR
Appointment and queue events connect to registration, visit creation, and EMR workflows, so the patient record stays consistent without re entry.
Appointments
Appointment Scheduling Management
Manage doctor schedules, service sessions, and patient booking across channels with clean slot control and flexible rescheduling.
Doctor schedules and sessions
Session templates per clinic, capacity settings, break times, and schedule exceptions for leave or events.
Slot based booking
Book by time slot or quota based session, with rules for new vs returning patients and service duration.
Reschedule and cancellation
Controlled rescheduling with reasons, cut off times, and automatic waitlist promotion when slots open.
Eligibility and payer checks
Validate basic eligibility for payer types, service packages, and clinic policies before confirming visits.
Multi channel booking
Support booking from front desk, call center, patient portal, mobile app, and partner integrations.
Pre visit preparation
Collect pre visit data, upload documents, and prepare triage inputs to speed up arrival processing.
Queue control
Queue Management and Patient Flow
Real time queue control from arrival to service completion. Track every step with time stamps, support triage priorities, and route patients to the right counter or room.
Queue ticket and numbering
Automated queue numbers by clinic and service line, with display integration readiness for waiting areas.
Triage priority lanes
Priority handling for emergency, special needs, or policy based priority, with clear reason tracking.
Counter and room routing
Route patients to registration counters, triage, cashier, and clinic rooms with configurable rules.
Status timeline and SLA
Track arrival, waiting, called, in service, completed, and no show, with waiting time SLA monitoring.
Self check in and kiosk
Self check in flow and kiosk readiness for faster arrival processing and reduced front desk load.
Queue exception handling
Handle skips, recalls, re queue, and service interruptions with audit logs to support governance.
Notifications
Reminders, Notifications, and No Show Control
Reduce no shows and improve readiness using automated reminders, arrival instructions, and real time status updates.
Patient reminders and updates
- Appointment reminders and confirmations before visit time.
- Instructions for documents, fasting, or preparation rules.
- Queue called notifications and estimated waiting time.
Staff alerts and control
- Session overload and queue spike alerts by clinic.
- No show thresholds and automated slot release rules.
- Audit logs for status changes and queue actions.
Analytics
Dashboards and Operational Insight
Monitor utilization, waiting time, and bottlenecks across clinics and service counters, then improve staffing and schedule design with real data.
Waiting time and throughput
Waiting time by clinic, doctor, time window, and patient type, plus throughput and service completion rate.
Doctor utilization
Session utilization, average service time, and appointment fill rate to optimize schedules.
No show and cancellation analysis
Track no show patterns, cancellation reasons, and reminder effectiveness to reduce revenue leakage.
Queue heatmap by hour
Identify peak hours and bottlenecks across registration, triage, cashier, and clinic rooms.
Service SLA compliance
SLA compliance tracking with thresholds per clinic and priority lane for operational governance.
Export and integration readiness
Export metrics to BI tools and integrate with HIS, EMR, billing, and patient portal systems.