Rayterton Licensing & Permit Management
Digitize permits end-to-end, control SLA, prove governance
A complete licensing and permit platform for ministries and local governments: service catalog, online submissions, requirements validation, inspections, workflow approvals, fee collection, notifications, and SLA monitoring, all backed by audit trails, role-based access, and integration-ready architecture.
Why licensing digitization matters
Licensing is one of the most sensitive government processes. Delays, unclear requirements, and fragmented approvals create disputes and reduce trust. A unified permit system standardizes requirements, controls inspections, and provides clear accountability with audit-ready traceability.
Clear requirements, fewer resubmissions
Applicants see exact document checklists, eligibility rules, and transparent status updates.
- ✓Service catalog with permit types
- ✓Guided forms and evidence checklist
- ✓Structured validation and rework handling
Workflow, inspection, SLA enforcement
Standard approval paths, inspection schedules, escalation and workload visibility across units.
- ✓Routing and approval matrix
- ✓Inspection scheduling and findings
- ✓SLA timers, reminders, escalation
Audit trails and compliance packs
Every action is recorded. Decisions and supporting evidence can be reviewed and exported for audits.
- ✓Immutable action logs per case
- ✓Evidence attachments and versioning
- ✓Exportable audit packs
Core modules (implementation-ready)
Start with the highest volume permits, then extend to more permit types and regions. Each module is configurable and supports measurable governance.
Permit Types, Rules & Requirements
Define permit categories, requirements, fees, and processing SLA by permit type.
- ✓Permit master and eligibility rules
- ✓Checklist by risk class (optional)
- ✓Service publishing controls
Online Submission & Document Intake
Digital forms with attachments, validations, reference numbers, and digital receipts.
- ✓Dynamic forms and validations
- ✓Attachment policy (type/size)
- ✓Duplicate detection options
Case Management Workspace
Officer workspace for verification, review, requests for clarification, and decision logging.
- ✓Status lifecycle and history timeline
- ✓Internal notes and evidence packs
- ✓Rework and resubmission handling
Workflow, Approvals & Delegation
Configurable approval routing by region, unit, permit type, and authority levels.
- ✓Approval matrix and maker-checker
- ✓Delegation by time window
- ✓Reassignment with audit logging
Inspection Scheduling & Findings
Plan inspections, assign inspectors, record findings, attach evidence, and route recommendations.
- ✓Inspection planning and appointment logs
- ✓Inspection checklist and scoring (optional)
- ✓Findings, photos, evidence attachments
Fees, Payments & e-Receipt (Optional)
Fee collection for permits, payment confirmation, reconciliation-ready logs, receipts.
- ✓Gateway or bank VA integration-ready
- ✓Payment status validation
- ✓Receipt numbering and audit trails
Permit Issuance & Output Templates
Generate permits and official letters using controlled templates and numbering rules.
- ✓Template builder and letterheads
- ✓QR verification (optional)
- ✓Secure download and delivery logs
Notifications & Applicant Tracking
Keep applicants informed through status updates, reminders, and outcome notifications.
- ✓Email notifications and templates
- ✓SMS/WhatsApp gateway-ready (optional)
- ✓Applicant portal tracking timeline
Analytics, SLA & Executive Cockpit
Dashboards that show throughput, SLA compliance, bottlenecks, and regional performance.
- ✓SLA compliance by permit type and unit
- ✓Backlog aging and bottleneck analysis
- ✓Export for BI and scheduled reports
Dashboard screens that win leadership confidence
Replace these placeholders with real screenshots later. The layout supports strong leadership demos.
Permit Performance Cockpit (Minister / Head of Agency)
Demand by permit type, SLA compliance, bottlenecks, and performance by region.
Operational Command Center
Queue status, inspection schedules, escalations, and unit workload in real time.
Inspection Findings and Evidence
Checklist results, photos, notes, and recommendations tied to permit cases.
Audit and Compliance Pack
Full case history, approvals, evidence, and exportable audit bundles.
Architecture, integration, and security
Built for government environments: secure access, traceable operations, and integration flexibility across existing systems.
Integration Hub
Connect to identity, population registry, payment, messaging, and departmental systems.
- ✓REST API with token-based access
- ✓Webhook events (submit, approve, pay)
- ✓Import/export templates for legacy
Security Controls
Controls that support internal policies and external audits.
- ✓Role-based access and SoD readiness
- ✓Audit log for every change and approval
- ✓Session control and IP allowlist (optional)
Data Governance
Evidence integrity, document control, and compliance-friendly exports.
- ✓Document retention and archival rules
- ✓Versioning for outputs and templates
- ✓Audit pack export for investigations
Implementation approach (safe rollout, measurable adoption)
Start with the top permit types and the most important workflow paths, stabilize operations, then scale to more regions and departments.
Phase 1: Foundation
Permit catalog baseline, roles, organizational structure, and initial dashboards.
- ✓Permit type library and branding
- ✓Officer roles and authority matrix
- ✓SLA definitions and monitoring
Phase 2: Priority Permits
Digitize priority permits including inspections and controlled approvals.
- ✓Forms, attachments, validations
- ✓Workflow and inspection schedules
- ✓Notifications and tracking
Phase 3: Scale & Optimize
Expand to more permit types, regions, and enhance integrations and analytics.
- ✓Regional rollout and load planning
- ✓Integration hub enhancements
- ✓KPI packs for leadership reporting
Want a demo tailored to your permit types?
Share 5 to 10 permit types you want to digitize first, and we will prepare a demo flow with online submission, validation, inspection scheduling, approvals, and executive dashboards.